Broker Technology Due Diligence: questions to ask before signing.
The lowest quote can become expensive when responsibilities are unclear. Use a structured technical review to compare providers on architecture, operational boundaries, resilience and portability.
Architecture and isolation
Ask which components are dedicated or shared, where they run, how capacity is sized and what happens during traffic spikes or regional failures.
Security and access
Review administrator access, credential handling, network segmentation, patching, logging, backups and how privileged changes are approved and recorded.
Integrations and ownership
List CRM, KYC, PSP, bridge, liquidity, market data and reporting dependencies. Confirm who owns configurations, API credentials, domains and integration documentation.
Support, recovery and exit
Define escalation paths, monitoring responsibility, recovery objectives, backup tests, data export and the process for migrating away. A credible provider should make the exit boundary understandable.