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Capacity troubleshooting

MT5 server overload: identify the saturated boundary

Overload means the demanded work exceeds a limiting part of the environment, not that every component needs upgrading. Start with the affected workflow and its timing. Preserve evidence before a restart or resize removes the information needed to understand the event.

Match the pressure to the observed effect

Overload investigation
ObservationQuestion to investigate
CPU pressureWhich workload increased and did application response change at the same time?
Storage delayDid reporting, retention, backup or other write activity overlap?
Memory pressureWhich processes and workload changes preceded the event?
Connection spikeWas the change normal growth, a reconnect event or a regional issue?

Do not infer a platform limit from one resource metric. A component can show high utilisation while still meeting its workload; a remote dependency can slow a workflow while local utilisation remains modest.

Stabilise within the approved operating procedure

Identify the operational owner and the action permitted during an incident. A scheduled auxiliary task may be deferred if the runbook allows it; a production restart, route change or data operation needs its own authorised decision. Avoid making several unrecorded changes at once.

Record the action and watch whether the affected workflow recovers. If a restart temporarily clears the symptom, continue investigating the preceding trend rather than treating the restart as a complete capacity solution.

Choose a capacity change with a measurable purpose

Options may include separating a competing workload, changing storage, reviewing connection placement or adding appropriate resources. The right option depends on the bottleneck and the platform/provider arrangement. Re-run the representative workload after the change and compare the same signals.

Update the capacity assumptions and monitoring thresholds using the result. The hardware evaluation guide helps turn a growing workload into a testable procurement brief instead of an unsupported account-capacity claim.

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